Please note that it is important to ensure that certain things are done before a firmware update can take place:

  1. First, please ensure that your FoodMarble device is powered on and paired with the app

  2. Please ensure that your device and your phone have more than 50% battery charge

Please ensure that you have a strong internet/cellular connection to avoid interruption

´╗┐If the above does not work, please uninstall and reinstall the app, and try again.

If you still have no luck, please pair your device to a different phone and try updating it that way. This is a very rare issue, and I apologise for the inconvenience that this has caused you.

Did this answer your question?